30 May 2022 · 1 h 1 min
Books from Chris Voss
“FBI’s Top Hostage Negotiator: The Art Of Negotiating To Get Whatever You Want: Chris Voss”
4 books mentioned
Buy links are Amazon affiliate links. Timestamps come from the audio release (which includes ad breaks), so the video may differ by a few minutes.
The conversation
Chris Voss, former FBI lead hostage negotiator and author of 'Never Split the Difference', discusses negotiation techniques applicable to daily life, including listening, labeling emotions, and verbal mirroring. He shares insights from high-stakes crisis cases and explains how understanding others' needs creates win-win outcomes.
Talking points
- Early life and path to FBI hostage negotiating
- Key techniques: listening, labeling, different voices
- Neuroscience of labeling emotions
- Getting a 'that's right' response
- Burnham-Sarborough hostage case
- Post-traumatic growth from crisis
- Verbal mirroring technique